Support Engineer
As a Support Engineer, you will troubleshoot and resolve installation issues, ensuring seamless project implementation by connecting project teams, customers, and installation crews. You will provide expert support to field technicians, address customer queries on system configurations and product functionality, and clearly communicate project status and priorities, enhancing the overall customer experience both onsite and offsite.
Job Description
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Problem Solving: Troubleshoot, diagnose, and apply logical solutions to installation issues.
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Liaison Role: Connect project team members, customers, and the installation team to ensure smooth project implementation.
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Technical Installation Support: Provide expert installation support to field technicians.
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Customer Assistance: Resolve customer queries and issues with system configurations, product functionality, and enhancements onsite and offsite.
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Project Communication: Clearly communicate project status, deliverables, priorities, and contingencies.
Minimum Qualification
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Educational Background: Graduate degree in any field, preferably in engineering, business, or communications.
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Experience: 1-2 years of experience in selling ERP/software to business houses, with a solid understanding of core business concepts.
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Adaptability: Ability to thrive in a fast-paced environment, with strong skills in managing and prioritizing workflow.